Nova Scotia Public Enquiries, Service Nova Scotia

Mail Room 8 South
Maritime Centre
1505 Barrington Street
Halifax, Nova Scotia  B3J 3K5
Telephone: 902-424-5200
Toll Free: 1-800-670-4357
Fax: 902-424-0720
Emailaskus@novascotia.ca
Websitenovascotia.ca/sns/access/individuals/consumer-awareness.asp

Ontario Consumer Protection Ontario, Ministry of Government and Consumer Services

Box 450
1201 Wilson Ave Station A
Toronto, Ontario  M3M 1J8

Telephone: 416-326-8800
Toll Free: 1-800-889-9768

Phone (TTY): 416-229-6086
Phone (TTY) 2: 1-877-666-6545
Fax: 416-326-8665
Emailconsumer@ontario.ca
Websitewww.ontario.ca/page/consumer-protection-ontario

Quebec de la protection du consommateur

Office de la protection du consommateur

450-400 Jean-Lesage Blvd Québec, Quebec  G1K 8W4

Telephone: 418-643-1484

Toll Free: 1-888-672-2556

Fax: 418-528-0976

Websitewww.opc.gouv.qc.ca

Yukon Consumer Services, Department of Community Services

Consumer Services, Department of Community Services

307 Black Street Whitehorse, Yukon  Y1A 2N1

Telephone: 867-667-5111

Toll Free: 1-800-661-0408 ext. 5111 Fax: 867-667-3609

Emailconsumer@gov.yk.ca
Websitewww.community.gov.yk.ca/consumer/cp.html

Federal Consumer Affairs Office

Office of Consumer Affairs

235 Queen Street Ottawa, Ontario  K1A 0H5

Telephone: 1-800-328-6189 Email: ised-isde@canada.ca
Websitewww.ic.gc.ca/consumer

How to File a Consumer Complaint Against a Business in Alberta

Consumers in Alberta can file a complaint against a business, or a person running a business, for an unfair business.

The CIU (Consumer Investigations Unit) investigates complaints against businesses.

The consumers can also report a rip-off anonymously through a toll free reporting hotline by calling 1-877-427-4088. Just follow the simple prompts to report a rip-ff.

The regular business hours are 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays).

The Consumer Investigations Unit handles complaints related to the following businesses:

  • auctions
  • cemeteries
  • charitable fundraising
  • collection agencies
  • condominium developments
  • credit reports
  • door-to-door sales
  • employment agencies
  • energy marketing
  • gift cards
  • home inspections
  • landlords and tenants (mobile home sites and residential tenancies)
  • payday loans
  • prepaid contracting
  • time shares & travel clubs
  • unfair trade practices

It is important to do your homework and make sure you have all the related documents like email correspondence and copies of your receipts. The list of documents can include but are not limited to the following:

  • estimates, contracts or rental agreements including all attachments
  • copies of any terms and conditions relevant to the transaction
  • receipts, invoices, proof of payments
  • cancellation or dispute letters
  • e-mails and letters
  • statements of account
  • audio or video recordings
  • all communication to and from the business

Ensure you have provided all of the details of the incident, including:

  • dates and times
  • addresses (identify all locations you met at)
  • names of people involved
  • witnesses
  • your full contact information
  • all known contact information for the business

After you’ve prepared your complaint form, you can submit it to the follow two processing centres:

Submit the complaint form

You can email (email is preferred), mail or fax your complaint form along with your documents to the Consumer Investigations Unit office. You can also drop it off in person.

Northern Alberta (north of Ponoka)

Email (north of Ponoka): ciu.north@gov.ab.ca

Fax: 780-422-9106

Service Alberta
Consumer Investigations Unit
3rd Floor, Commerce Place
10155 102 Street
Edmonton, Alberta  T5J 4L4

Southern Alberta (south of Ponoka)

Email (Ponoka and south): ciu.south@gov.ab.ca

Fax: 403-297-4270

Service Alberta
Consumer Investigations Unit
301, 7015 MacLeod Trail SW
Calgary, Alberta  T2H 2K6

British High Commission Ottawa

The British High Commission in Canada maintains and develops relations between the UK and Canada through a wide range of partnerships of real value to both UK and Canada including defence, business, science and innovation, education, culture, and climate change.

The British High Commission also provides services to British nationals visiting Canada, and British Nationals living and working in Canada.

Urgent Assistance

If you’re in Canada and you need urgent help (for example, you’ve been attacked, arrested or someone has died), call +1 613 237 1530.

If you’re in the UK and worried about a British national in Canada, call 020 7008 1500.

British High Commission Ottawa

80 Elgin Street
Ottawa Ontario K1P 5K7
Canada

Tel: 613.237.1530

British Consulate-General Toronto

777 Bay Street, Suite 2800
Toronto Ontario M5G 2G2
Canada

Tel: 416.593.1290

Fax: 416.593.1229

Email: ukincanada@fco.gov.uk

Opening hours

Due to security considerations, public access is by appointment only.

Telephone: 9am to 4pm Monday to Friday (excluding public holidays)

Emergency consular assistance following the death, hospitalisation, arrest, or other serious incident involving a British national is available 24 hours by calling +1 416 593 1290

Filing a Consumer Complaint in Ontario

In Ontario, many of your rights as a consumer are set out by the Consumer Protection Act (CPA) and other consumer protection legislation that cover the most common consumer transactions.

Whether you’re planning for a vacation, buying an appliance, signing up for a gym membership, shopping online, renovating your home or signing a wireless contract, your transaction is likely covered by a consumer protection law.

Ministry of Government and Consumer Services
Consumer Services Operations Division
77 Wellesley Street West
PO Box 450
Toronto, ON M7A 2J6

Email: consumer@ontario.ca
Fax: 416-326-8665

Canada Pages

Canada Pages is about Canada. You can find everyday local products and services or search our White Pages to find a person in Canada.

You can also find a business or resident across Canada by Reverse Lookup. You can find it with Canada Pages.